POS Consumer Appeasement- VA01 (VA01)

 

When To Do This

 

Business Process Overview

When a consumer calls LBI customer service to report that they were charged for an article, at a POS (Point Of Sales), that was missing from their bag, LBI needs to appease the consumer by crediting the value of the article back to their credit card. This is handled with a Credit Memo Request for POS consumer appeasement in SAP Retail.   If a consumer calls LBI Customer Service to report that they received an article that they were not charged for, LBI needs to debit the consumer, and a Debit Memo Request for POS Consumer appeasement is issued, to debit the consumer's credit card.

 

Input - Required Fields	Field Value/Comments
Order Type Sold-to Party 'Dummy' Article	ZXS4 (Credit Memo) or ZDS4 (Debit Memo) Numeric value for One Time Customer Numeric value for Appeasements

 

Output - Results	Next Steps
Creation of a Credit / Debit Memo Request as sales documents and the subsequent billing documents	None

 

Key Notes

None

Procedure

1.         Start the activity using the menu path or transaction code.

      Create Sales Order: Initial Screen

2.       As required, complete/review the following fields:

·         Order Type

·         Sales Organization

·         Distribution Channel

·         Division

 

3.       Click  .

      Create Credit Memo C.A.: Overview

4.       As required, complete/review the following fields:

·         Sold-to party

 

5.       Click  (or press Enter).

      Address From Master Data for Sold-to party ( Document header )

6.       As required, complete/review the following fields:

·         Name

·         Street/House number

·         Postal Code/City

·         Postal Code/City

·         E-Mail

 

7.       Click  .

      Create Credit Memo C.A.: Overview

8.       Click  (or press Enter) to validate the billing date.

9.       Click   to search for the POS Customer Appeasement Article number that it is used for the POS Customer Appeasement process

      Restrict Value Range (2)

10.     As required, complete/review the following fields:

·         Article description

 

11.     Click  .

      Restrict Value Range (2)    1 Entry found

12.     Double-click  .

      Create Credit Memo C.A.: Overview

 

13.     As required, complete/review the following fields:

·         Target quantity

 

14.     As required, complete/review the following fields:

·         PO number

15.     Click  to select the line item.

16.     Click  to enter the dollar amount.

      Create Credit Memo C.A.: Item Data

17.     As required, complete/review the following fields:

·         CnTy

·         Amount

 

18.     Click  .

19.     Click  .

      Create Credit Memo C.A.: Item Data

20.     As required, complete/review the following fields:

·         Site

 

21.     Click  .

      Create Credit Memo C.A.: Overview

22.     Click  to view header data.

      Create Credit Memo C.A.: Header Data

23.     As required, complete/review the following fields:

·         Order reason

 

24.     Click  .

      Create Credit Memo C.A.: Header Data

25.     As required, complete/review the following fields:

·         Type

·         Card number

·         Valid to

 

26.     Click  (or press Enter).

27.     Click  to process the credit card authorization.

28.     Authorize the credit card by using a separate online tool.

29.     As required, complete/review the following fields:

·         Auth.no

·         Authorized amt

 

30.     Click  .

31.     Click  .

      Create Credit Memo C.A.: Overview

32.     Click  to save the record

    The system displays a message, 'Credit Memo C.A. XXXXX has been saved'

33.     The activity is now complete.

Result

You have now created a credit or debit memo.  Once the billing block is removed, the billing document is created by the automated batch job.

Comments

To review the status of a credit/debit memo, display the credit/debit memo and click  to see status overview.