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Business Process Procedures – BPP     BPP Cue Card - HTMLWork Instruction - HTML Account Clear SAP Parent Trans Code: F-03 Version: Final Pages: 14 Account Clear     BPP Cue Card - HTMLWork Instruction - HTML AR Collection SAP Parent Trans Code: Version: Training Pages: 8 AR Collection     BPP Cue Card - HTMLWork Instruction - HTML Block/Unblock Customer- XD05 SAP Parent Trans Code: XD05 Version: Training Pages: 10 Block/Unblock Customer- XD05     BPP Cue Card - HTMLWork Instruction - HTML Blocked Sales Documents- VKM1 SAP Parent Trans Code: VKM1 Version: Training Pages: 14 Blocked Sales Documents- VKM1     BPP Cue Card - HTMLWork Instruction - HTML Carry Forward Receivables- F.07 SAP Parent Trans Code: F.07 Version: Training Pages: 11 Carry Forward Receivables- F.07     BPP Cue Card - HTMLWork Instruction - HTML Change Customer Credit Management SAP Parent Trans Code: FD32 Version: Training Pages: 15 Change Customer Credit Management     BPP Cue Card - HTMLWork Instruction - HTML Change Document - FB02 SAP Parent Trans Code: FB02 Version: Final Pages: 11 Change Document - FB02     BPP Cue Card - HTMLWork Instruction - HTML Check Forms for Completeness SAP Parent Trans Code: Version: Training Pages: 7 Check Forms for Completeness     BPP Cue Card - HTMLWork Instruction - HTML Complete a Deposit Ticket and Form SAP Parent Trans Code: Version: Training Pages: 9 Complete a Deposit Ticket and Form     BPP Cue Card - HTMLWork Instruction - HTML Create a Dispute Case - Deduction-Chargeback SAP Parent Trans Code: UDM_DISPUTE Version: Initial Pages: 29 Create a Dispute Case - Deduction-Chargeback     BPP Cue Card - HTMLWork Instruction - HTML Create a Return-Sell Off Dispute Case SAP Parent Trans Code: UDM_DISPUTE Version: Initial Pages: 24 Create a Return-Sell Off Dispute Case     BPP Cue Card - HTMLWork Instruction - HTML Create Dispute Case - Cancellation of a Commitment without Sales Order SAP Parent Trans Code: UDM_DISPUTE Version: Final Pages: 25 Create Dispute Case - Cancellation of a Commitment without Sales Order     BPP Cue Card - HTMLWork Instruction - HTML Create Dispute Case - Cancellation with Sales Order SAP Parent Trans Code: UDM_DISPUTE Version: Initial Pages: 21 Create Dispute Case - Cancellation with Sales Order     BPP Cue Card - HTMLWork Instruction - HTML Creating Background Jobs for Billing- VF06 SAP Parent Trans Code: VF06 Version: Training Pages: 15 Creating Background Jobs for Billing- VF06     BPP Cue Card - HTMLWork Instruction - HTML Credit Management Overview- F.31 SAP Parent Trans Code: F.31 Version: Training Pages: 14 Credit Management Overview- F.31     BPP Cue Card - HTMLWork Instruction - HTML Cross Company Code Document Reversal- FBU8 SAP Parent Trans Code: FBU8 Version: Training Pages: 24 Cross Company Code Document Reversal- FBU8     BPP Cue Card - HTMLWork Instruction - HTML Customer Account Analysis- FD11 SAP Parent Trans Code: FD11 Version: Training Pages: 22 Customer Account Analysis- FD11     BPP Cue Card - HTMLWork Instruction - HTML Customer Aged Trial Balance (ATB) Report SAP Parent Trans Code: ZFIARATB Version: Final Pages: 19 Customer Aged Trial Balance (ATB) Report     BPP Cue Card - HTMLWork Instruction - HTML Customer Balances in Local Currency SAP Parent Trans Code: S_ALR_87012172 Version: Training Pages: 9 Customer Balances in Local Currency     BPP Cue Card - HTMLWork Instruction - HTML Customer Evaluation with OI Sorted List SAP Parent Trans Code: S_ALR_87012176 Version: Training Pages: 8 Customer Evaluation with OI Sorted List     BPP Cue Card - HTMLWork Instruction - HTML Customer Line Item Display SAP Parent Trans Code: FBL5 Version: Initial Pages: 11 Customer Line Item Display     BPP Cue Card - HTMLWork Instruction - HTML Customer Line Item Display- FBL5N SAP Parent Trans Code: FBL5N, FV70, FV75 Version: Training Pages: 19 Customer Line Item Display- FBL5N     BPP Cue Card - HTMLWork Instruction - HTML Customer Open Item Analysis By Balance Of Overdue Items SAP Parent Trans Code: S_ALR_87012178 Version: Initial Pages: 12 Customer Open Item Analysis By Balance Of Overdue Items     BPP Cue Card - HTMLWork Instruction - HTML Deduction Preparation SAP Parent Trans Code: Version: Training Pages: 6 Deduction Preparation     BPP Cue Card - HTMLWork Instruction - HTML Determining Sufficiency of Supporting Documents SAP Parent Trans Code: Version: Training Pages: 4 Determining Sufficiency of Supporting Documents     BPP Cue Card - HTMLWork Instruction - HTML Display a Customer List SAP Parent Trans Code: S_ALR_87012179 Version: Training Pages: 12 Display a Customer List     BPP Cue Card - HTMLWork Instruction - HTML Display Changes to Credit Management SAP Parent Trans Code: S_ALR_87012215 Version: Training Pages: 8 Display Changes to Credit Management     BPP Cue Card - HTMLWork Instruction - HTML Display Changes to Customer Master Records SAP Parent Trans Code: S_ALR_87012182 Version: Training Pages: 9 Display Changes to Customer Master Records     BPP Cue Card - HTMLWork Instruction - HTML Display Customer Credit Management- FD33 SAP Parent Trans Code: FD33 Version: Training Pages: 14 Display Customer Credit Management- FD33     BPP Cue Card - HTMLWork Instruction - HTML Dispute Case Report SAP Parent Trans Code: ZCLAIMS Version: Initial Pages: 36 Dispute Case Report     BPP Cue Card - HTMLWork Instruction - HTML Due Date Analysis For Open Items SAP Parent Trans Code: S_ALR_87012168 Version: Training Pages: 11 Due Date Analysis For Open Items     BPP Cue Card - HTMLWork Instruction - HTML Enter an Outgoing Credit Memo SAP Parent Trans Code: FB75 Version: Initial Pages: 19 Enter an Outgoing Credit Memo     BPP Cue Card - HTMLWork Instruction - HTML Enter Outgoing Invoices SAP Parent Trans Code: FB70 Version: Initial Pages: 16 Enter Outgoing Invoices     BPP Cue Card - HTMLWork Instruction - HTML Flag Customer for Deletion- XD06 SAP Parent Trans Code: XD06 Version: Training Pages: 8 Flag Customer for Deletion- XD06     BPP Cue Card - HTMLWork Instruction - HTML GL Balances SAP Parent Trans Code: FS10N, FAGLB03 Version: Training Pages: 26 GL Balances     BPP Cue Card - HTMLWork Instruction - HTML Goods Receipt Report - ZFI05 SAP Parent Trans Code: ZFI05 Version: Initial Pages: 23 Goods Receipt Report - ZFI05     BPP Cue Card - HTMLWork Instruction - HTML Identify the Need for Misc. Invoice/Credit and Complete Request Form SAP Parent Trans Code: Version: Training Pages: 6 Identify the Need for Misc. Invoice/Credit and Complete Request Form     BPP Cue Card - HTMLWork Instruction - HTML Incoming Payments Fast Entry SAP Parent Trans Code: F-26 Version: Initial Pages: 31 Incoming Payments Fast Entry     BPP Cue Card - HTMLWork Instruction - HTML List of Customer Line Items SAP Parent Trans Code: S_ALR_87012197 Version: Initial Pages: 11 List of Customer Line Items     BPP Cue Card - HTMLWork Instruction - HTML Maintaining Accounting Editing Options SAP Parent Trans Code: FB00 Version: Initial Pages: 12 Maintaining Accounting Editing Options     BPP Cue Card - HTMLWork Instruction - HTML My Dispute Cases SAP Parent Trans Code: UDM_DISPUTE Version: Initial Pages: 32 My Dispute Cases     BPP Cue Card - HTMLWork Instruction - HTML Park Miscellaneous Customer Invoice-Credit Memo SAP Parent Trans Code: FV70, FV75 Version: Initial Pages: 15 Park Miscellaneous Customer Invoice-Credit Memo     BPP Cue Card - HTMLWork Instruction - HTML Perform Manual Clearing- F-32 SAP Parent Trans Code: F-32 Version: Training Pages: 19 Perform Manual Clearing- F-32     BPP Cue Card - HTMLWork Instruction - HTML Post Incoming Payments- F-28 SAP Parent Trans Code: F-28 Version: Training Pages: 35 Post Incoming Payments- F-28     BPP Cue Card - HTMLWork Instruction - HTML Post with Clearing- F-04 SAP Parent Trans Code: F-04 Version: Final Pages: 50 Post with Clearing- F-04     BPP Cue Card - HTMLWork Instruction - HTML Preliminary Posting- F-65 SAP Parent Trans Code: F-65 Version: Final Pages: 21 Preliminary Posting- F-65     BPP Cue Card - HTMLWork Instruction - HTML Print Miscellaneous Invoices/Credits SAP Parent Trans Code: ZINVPRNT Version: Initial Pages: 19 Print Miscellaneous Invoices/Credits     BPP Cue Card - HTMLWork Instruction - HTML Process a Dispute Case - Deduction-Chargeback SAP Parent Trans Code: UDM_DISPUTE Version: Initial Pages: 26 Process a Dispute Case - Deduction-Chargeback     BPP Cue Card - HTMLWork Instruction - HTML Process Credit Card Payments for Open Receivables SAP Parent Trans Code: Version: Training Pages: 14 Process Credit Card Payments for Open Receivables     BPP Cue Card - HTMLWork Instruction - HTML Release Blocked Billing Documents to Accounting SAP Parent Trans Code: VFX3 Version: Initial Pages: 18 Release Blocked Billing Documents to Accounting     BPP Cue Card - HTMLWork Instruction - HTML Release Sales Orders for Billing SAP Parent Trans Code: V.23 Version: Training Pages: 10 Release Sales Orders for Billing     BPP Cue Card - HTMLWork Instruction - HTML Released SD Documents- VKM2 SAP Parent Trans Code: VKM2 Version: Training Pages: 11 Released SD Documents- VKM2     BPP Cue Card - HTMLWork Instruction - HTML Research Credit Card Chargeback SAP Parent Trans Code: Version: Training Pages: 5 Research Credit Card Chargeback     BPP Cue Card - HTMLWork Instruction - HTML Reset Cleared Items SAP Parent Trans Code: FBRA Version: Initial Pages: 12 Reset Cleared Items     BPP Cue Card - HTMLWork Instruction - HTML Reverse Document SAP Parent Trans Code: FB08 Version: Initial Pages: 8 Reverse Document     BPP Cue Card - HTMLWork Instruction - HTML Review of Potential Bad Debt Items for Reserve SAP Parent Trans Code: Version: Training Pages: 4 Review of Potential Bad Debt Items for Reserve     BPP Cue Card - HTMLWork Instruction - HTML Sales Document- VKM3 SAP Parent Trans Code: VKM3 Version: Training Pages: 10 Sales Document- VKM3     BPP Cue Card - HTMLWork Instruction - HTML Sufficient Detail to Resolve Dispute SAP Parent Trans Code: Version: Training Pages: 6 Sufficient Detail to Resolve Dispute     BPP Cue Card - HTMLWork Instruction - HTML Transaction Figures: Sales SAP Parent Trans Code: S_ALR_87012171 Version: Training Pages: 11 Transaction Figures: Sales

Additional Training Resources     Alternate Excel - HTML Job Aid - AR Common SAP Transactions Alternate Excel Trans Code: Version: Training Pages: 1 Job Aid - AR Common SAP Transactions     Alternate Excel - HTML Job Aid - ASF-VMI Available Status Alternate Excel Trans Code: Version: Final Pages: 1 Job Aid - ASF-VMI Available Status     Job Aid - ASF-VMI Process Flow PDF Trans Code: Version: 70025 Pages: Job Aid - ASF-VMI Process Flow     Alternate Excel - HTML Job Aid - ASF-VMI Process Steps for Production Alternate Excel Trans Code: Version: Final Pages: 1 Job Aid - ASF-VMI Process Steps for Production     Alternate Excel - HTML Job Aid - CANX-CXCC Available Status Alternate Excel Trans Code: Version: Final Pages: 1 Job Aid - CANX-CXCC Available Status     Job Aid - CANX-CXCC Process Flow PDF Trans Code: Version: 70025 Pages: Job Aid - CANX-CXCC Process Flow     Alternate Excel - HTML Job Aid - CANX-CXCC Process Steps for Production Alternate Excel Trans Code: Version: Final Pages: 1 Job Aid - CANX-CXCC Process Steps for Production     Alternate Excel - HTML Job Aid - RETN Available Status Alternate Excel Trans Code: Version: Final Pages: 1 Job Aid - RETN Available Status     Job Aid - RETN Process Flow PDF Trans Code: Version: 70025 Pages: Job Aid - RETN Process Flow     Alternate Excel - HTML Job Aid - RETN Process Steps for Production Alternate Excel Trans Code: Version: Final Pages: 1 Job Aid - RETN Process Steps for Production     Alternate Excel - HTML Job Aid - SHTG Available Status Alternate Excel Trans Code: Version: Final Pages: 1 Job Aid - SHTG Available Status     Job Aid - SHTG Process Flow PDF Trans Code: Version: 70025 Pages: Job Aid - SHTG Process Flow     Alternate Excel - HTML Job Aid - SHTG Process Steps for Production Alternate Excel Trans Code: Version: Final Pages: 1 Job Aid - SHTG Process Steps for Production     Alternate PowerPoint - HTMLAlternate PowerPoint - SlideShow Process - Execute AR Collection Alternate PowerPoint Trans Code: Version: Training Pages: 1 Process - Execute AR Collection     Alternate PowerPoint - HTMLAlternate PowerPoint - SlideShow Process - Execute Credit Analysis Alternate PowerPoint Trans Code: Version: Training Pages: 1 Process - Execute Credit Analysis     Alternate PowerPoint - HTMLAlternate PowerPoint - SlideShow Process - Execute Manual Clearing Alternate PowerPoint Trans Code: Version: Training Pages: 1 Process - Execute Manual Clearing     Alternate PowerPoint - HTMLAlternate PowerPoint - SlideShow Process - Execute Month-End Close Alternate PowerPoint Trans Code: Version: Training Pages: 1 Process - Execute Month-End Close     Alternate PowerPoint - HTMLAlternate PowerPoint - SlideShow Process - Maintain Customer Master Alternate PowerPoint Trans Code: Version: Training Pages: 1 Process - Maintain Customer Master     Alternate PowerPoint - HTMLAlternate PowerPoint - SlideShow Process - Process Manual Remittance Alternate PowerPoint Trans Code: Version: Training Pages: 1 Process - Process Manual Remittance     Alternate PowerPoint - HTMLAlternate PowerPoint - SlideShow Process - Process Misc. Invoice/Credit Alternate PowerPoint Trans Code: Version: Training Pages: 1 Process - Process Misc. Invoice/Credit     Alternate PowerPoint - HTMLAlternate PowerPoint - SlideShow Process - Process Misc. Remittance Alternate PowerPoint Trans Code: Version: Training Pages: 1 Process - Process Misc. Remittance